How can you measure IT performance?
By Adam Davis
Our biggest priority as an IT company is to make our clients more efficient. One of the best ways to make money is to be more efficient, and a great way to measure IT efficiency is to determine how little things add up.
Let’s dive into some of those measurable IT factors.
Measurable aspects of IT performance
System uptime and downtime
You can measure the amount of system availability and reliability. How much does downtime impact your business operations and productivity?
Response time
What are your computers’ response times? How long does it take for them to boot up or for applications and files to open? It may only be a difference in seconds, but that can add up over an organization and the number of employees throughout the day.
Incident resolution time
You can measure the time taken to resolve IT issues and support tickets. Is there efficiency in addressing technical problems?
User satisfaction
Get feedback from your employees on IT services through surveys or meetings. What is the overall satisfaction with the current system performance and support?
Network performance
Are you having any issues with bandwidth usage and network speed? Is there any downtime because of network issues?
Efficiency and productivity metrics
Employee productivity
Measure the time employees spend waiting for IT-related tasks. What is the impact of IT performance on overall employee efficiency?
Business process efficiency
How could your business processes be streamlined through IT solutions? Do you have any examples of improved workflows and reduced manual efforts?
Role of IT providers in enhancing efficiency
Proactive monitoring and maintenance
A reliable IT service provider should perform regular updates and maintenance to prevent issues. They should also monitor your systems to find and resolve potential problems before they affect users.
Strategic IT planning
Your service provider should work with you to ensure their IT services align with your business goals, providing as much continuous improvement and optimization of IT infrastructure as makes sense with your investment.
Are you ready to reap the benefits of managed IT services? We can help your organization be more efficient through a well-optimized network. Contact TeamLogic IT today.